FAQs Magical Movie Rewards
Frequently Asked Questions: Magical Movie Rewards
I lost my card but have my Magical Movie Rewards number... What do I do?
If you know your account number, and you wish to receive a replacement card, you can CLICK HERE to login with your account number and your registered e-mail address. Once you’ve logged in, click on “Update Profile” and look over your profile information and please be sure we have your correct mailing address. Check the “I lost my card, please send me a replacement” box on the bottom of that page.
Additionally, if you have a smartphone, you can store your account number on our Marcus Theatres mobile app. You can learn more by clincking HERE to get to our information/download page.
The new app requires you to set up a user profile which is not initally connected to your Magical Movie Rewards account and must be set up before you can add you rewards card information.
You can show your “virtual card” on your phone rather than your plastic card to earn points during any transaction.
I lost my Magical Movie Rewards number... What do I do?
You can CLICK HERE to enter your email address and receive your Magical Movie Rewards card number.
If you receive our weekly emails, your account number is noted in the upper left corner.
If you do not receive our emails, an associate at any Marcus Theatres box office can look your Rewards number up for you. You can also contact the Magical Movie Rewards department by email at Rewards@marcustheatres.com or by phone at 855-289-5471 to look up your account number.
I have multiple accounts, can they be combined?
Yes. Just send an email to Rewards@MarcusTheatres.com with the card numbers and please mention which card you would like to keep. Any transferable points or Rewards dollars will be moved to the current account. Unfortunately, the bonus registration points are non-transferable. You will receive an email to confirm when the merge has been completed.
Can my family member use my Magical Rewards card?
Yes, members of your immediate family may all use the same Magical Movie Rewards account number, but only one physical card is issued per account. However, we recommend that your family members have individual cards and their own account numbers.
Do the Magical Movie Rewards points expire?
Your points will expire if there is no activity (points earned) in any consecutive 180 day period and Rewards will expire if there is no activity (rewards earned or used) in any consecutive 180 day period, regardless of how many points were earned towards your next reward. Unfortunately, expired Rewards points/dollars cannot be reinstated.
How do I redeem my Magical Movie Rewards dollars?
You can apply Rewards dollars towards tickets purchased at the box office or through the phone app, concession items, food and beverages purchased at restaurants at our theatre locations. -Unfortunately you cannot apply rewards towards tickets purchased online at this time.-You must have the physical or virtual card to redeem dollars in person
In person: Just mention that you would like to use the rewards on your account to the cashier when you present your Magical Movie Rewards card during the transaction.
On the mobile app: Your Rewards number must be saved in the mobile app before you start your ticket order. If a service fee is listed on the order summary screen, your card number has not been entered correctly into the mobile app. After you have made your order selections and arrive at the Checkout page, select your form of payment.
(If there is still a balance after your Rewards dollars are applied to the order, the app will ask you how you will pay for the open balance.)
In the mobile app with the red and white icon. select “GiftCard” (GiftCard as one word) as your form of payment (This is your Magical Movie Rewards card) and complete your purchase.
Where can I use my Magical Movie Rewards card?
Guests can use the Magical Movie Rewards card at all Marcus Theatres and food & beverage venues at theatre locations.
These locations are subject to change without notice.
Can I earn points for my online (Fandango.com) ticket purchase?
Yes. Enter your Magical Movie Rewards account number when you make your online movie ticket purchase at MarcusTheatres.com or Fandango.com and you will accumulate points for that purchase*. As a Magical Movie Rewards member, your convenience fee will be waived.
How to earn points during online purchase:
1. Select your show time on the Marcus Theatres website. You will be forwarded to Fandango.com to purchase tickets.
2. Make ticket and/or seat selections.
3. On the Fandango payment page, click on the "Magical Movie Rewards" link in the "Theatre Rewards" section, just above the credit cards in the "Payment" section. (Tip: look for the image of the Magical Movie Rewards card!)
4. Enter your Magical Movie Rewards account number (without spaces or dashes), then click "Apply."
Rewards Dollars cannot be used as payment for any online purchases at this time.
*please see next questions for more details on purchasing online or through the phone app
Why am I being charged an online convenience fee?
When purchasing tickets on the Marcus Theatres website, you are forwarded to Fandango.com. If you logged into the Marcus Theatres website, your account number does NOT transfer from MarcusTheatres.com to the Fandango website, so be sure to enter it correctly on the Fandango payment page as described in the previous question to earn points for your purchase. If you did not enter it correctly, your order will not be connected to your card and you will be charged a convenience fee. Unfortunately, Marcus Theatres cannot refund this Fandango-collected fee. You can contact Fandango directly for a refund, but please note that Fandango will only offer refunds and exchanges PRIOR to your show time.
When you enter your Magical Movie Rewards number on the Fandango payment page, you will not have to pay the convenience fee and you will earn points for your purchase.
Why am I being charged a convenience fee on the mobile app?
When ordering tickets through the Marcus Theatres app, the fee should appear as waived on the order summary screen. If a service fee is listed on the order summary screen, your card number has not been entered correctly into the mobile app. Cancel the current order and enter your correct account information before completing the purchase. Unfortunately, Marcus Theatres cannot refund the convenience fee once it is paid through the app.
How do I join the Magical Movie Rewards program?
There are 3 ways to join the Magical Movie Rewards program!
1) CLICK HERE to enroll online
2) If you have a smartphone, you can sign up on the app which is available for free for iOS and Android devices. Once you download the app, go to the “Loyalty Card” section in the menu and select “Join Magical Movie Rewards Now” and fill out the signup form. You can show your “virtual card” on your phone rather than a physical card to earn points during any transaction.
3) You can stop by any Marcus Theatre location and pick up a card. They can register your card there, or if you are in a hurry, you can take the card and register it on your computer later HERE by logging in. Additionally, you can also add the physical card from the theatre to the phone app once it is registered by going to the “Loyalty Card” section and select “I’m already a member”. Do not select “Join Magical Movie Rewards now” as that will assign you a new number. Add your account number and name to store your account.
How do I register my Magical Movie Rewards card to begin earning points and rewards?
CLICK HERE and enter the card number and your email address in the log in box to get to the new card registration form.
How do I use my physical card number with the mobile app?
If you have a registered physical card, you can utilize your account as a virtual card on the Marcus Theatres mobile app. You can learn more by clicking HERE to get to our information/download page. Once you download the app, go to your profile in the lower right corner of the home page. Tap on “Rewards” (tap “delete” at the bottom if a card in incorrectly entered). Select “Add Card” to add your account number and last name to store your account. You can show your “virtual card” on your phone rather than your plastic card to earn points during any transaction.
Why does Marcus Theatres require me to provide personal information when I register the Magical Movie Rewards card?
I forgot to bring my Rewards card to the theatre...Can I still earn points?
Although we prefer that you present your Magical Movie Rewards card at the time of purchase to receive your points, you can still earn points by providing your phone number during the transaction. A theatre associate can look up your account and add the points.
I was told that I would receive 50 points for registering my card. When will I receive them?
Once the card is registered, 50 points will be automatically added to the total of your next transaction with the card. These points may not appear as a distinct item, but rather be folded into the transaction’s total.
How do I earn points/Rewards Dollars? And what do Rewards Dollars buy?
With the Magical Movies Reward program, you receive one point for each dollar spent when you present your card during transactions at a participating Marcus Theatres location. When your points balance reaches 100, it resets to zero and you automatically earn a $5 Reward, after which you begin earning points toward 100 again to earn your next $5 reward. (Your point balance will never go above the 100 point mark)
*When points that take you over 100 are added manually by the corporate office, the Reward totals will not show on your account until after the next time you complete a transaction at the theatre.
Points are awarded per individual transaction, not by dollars spent over a series of transactions. Points are awarded on dollars spent before taxes.
Your points and Rewards Dollars will be stored on your Magical Movie Rewards card. You may visit MarcusTheatres.com to check how many points and Rewards Dollars you have accumulated. Your account must be registered to accumulate points and Rewards Dollars.
Rewards Dollars may be redeemed for movie tickets purchased at the box office and food and beverage items at any Marcus Theatre or restaurant located at our theatre locations. Rewards Dollars may not be used to purchase gift cards, VIP tickets, auditorium rentals or tickets purchased through a 3rd party. Rewards Dollars must be used at time of purchase and may not be exchanged for credit on a previous purchase. Rewards Dollars have no cash value.
Rewards Dollars cannot be used for online purchases at this time.
Rewards points will not be earned when purchasing gift cards.
Rewards Dollars cannot be used to purchase gift cards.
How quickly will points /Rewards Dollars show on my account?
You’ll always get the most up to date information by logging in to our website MarcusTheatres.com.
For points earned during a transaction, the points/Rewards information on our website will update within 60 minutes of the purchase.
If you are looking for bonus points from a promotion, please take a look at the promotional emails’ fine print for the date we are expecting to see the points applied your account.
If the points/Rewards dollars do not show in the phone app, please shut down the app (this is different from uninstalling the app) and re-open it. You can still redeem your available Rewards dollars even when your app is not showing them.
The cashier will have access to the most up to date information when your card is scanned.
My Rewards dollars don't show on my app -what can i do?
App version 1 (red and white logo):
Although the point balances update within 60 minutes, it may take the Rewards dollars a little longer.
The Rewards card number must be saved in the app as a form of payment. To do this, select the "settings" option in the menu and then select the "payment methods" option. If your Magical Movie Rewards card is not already listed there as "GiftCard", select "add a new payment method" and enter your Rewards card number as a gift card.
You may need to shut down the app (this is different from uninstalling the app) and re-open it. If the problem persists, shut down the app again, shut down and restart your device, then re-open the app.
You always get the most up to date information by logging in to our website HERE. You can still redeem your available Rewards dollars even when your app is not showing them. The cashier will have access to the most up to date information when your card is scanned.
App version 2 (red and black logo):
Tap on the profile icon in the lower right corner then select the “Rewards” option. Under your rewards card number, select “more info”.
Here you will see your points and rewards balances.
To see a list of your transactions on this page:
Tap “Your Transactions” at the bottom
When “points” is shown in red, the points history is listed
When “rewards” is shown in red, the rewards history is listed
Do I earn points for purchasing gift cards, VIP or other discounted movie tickets or items such as auditorium rentals?
You will accumulate Points upon the redemption of a Marcus Theatres Gift Card, VIP or other discounted movie ticket, but not for purchases of those items (exception: a $100 Marcus Theatres Gift Card will earn twenty-five (25) bonus points). Your purchase of auditorium rentals, group shows, field trips, catering events and other similar events are not qualified purchases and do not qualify for points.
Do I earn points for purchases made using coupons or with other special offers?
You will accumulate points for purchases made with coupons or with other special offers, but you will only accumulate the number of points that correspond to the actual amount you paid (pre-tax) after using the coupon or other special offer.
Is there a maximum number of points that can be earned for purchases?
Regardless of purchase price, you may earn a maximum of two hundred (200) points per qualifying purchase and one thousand (1,000) points per day.
I don’t know my app password! How can I reset it?
App version 1 (red and white logo):
The password is a function of the app to protect your payment information and the Magical Movie Rewards Program does not require a password. Since the password information is not stored with Marcus, the solution is to remove your saved forms of payment and re-enter them.
The app views your Magical Movie Rewards card as a form of payment as well, so you will need to remove and re-enter it. This will not affect your points/rewards balances.
If the problem persists, we recommend that you log out of the app, uninstall and re-install the app, then log back in with your card number.
If you are looking for a Fandango password, you can contact them directly at 866-857-5191.
App version 2 (red and black logo):
Click on the Forgot Password link on the log in screen.
I lost my confirmation from my online or app order, how can I get my tickets?
No problem! We can look it up with the credit card or gift card used to make the purchase. Present the credit card or gift card at the box office or swipe it at one of our box office kiosks to get your tickets printed.
Can I still use my Wehrenberg MVP card?
As of 5/17/17, MVP account numbers can no longer be used.
I want to discontinue my account. How do I do that??
If you wish to be removed from the Marcus Theatres Magical Movie Rewards program, please send your request to firstname.lastname@example.org or contact our Rewards service office toll free at 855-289-5471 between 8:00AM and 4:30PM Central Time, Monday through Friday.
Where may I review the terms and conditions for the Magical Movie Rewards program?
Visit MarcusTheatres.com/movie-rewards/terms-conditions for more information.
How do I contact Marcus Theatres with additional questions or if I have problems with my Magical Rewards card?
You may email Marcus Theatres at: email@example.com. You may also call (toll free) 855-289-5471 between 8:00AM and 4:30PM Central Time, Monday through Friday.
Have questions about group sales, advertising, or dontations? Customer Care service is available 9AM - 5PM on normal business days. Call (844) 363-2840.
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